Returns & Exchanges

At DUCATI HOME AUTOMATION, we stand behind the quality of our gate openers and smart home solutions with a 30-day satisfaction guarantee. If your purchase does not meet your expectations, we offer a straightforward return process to ensure your home remains secure and functional.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Ensure all components, hardware, and original manuals are included in the original packaging to qualify for a full refund.

• 3.
  Ship the Product

  Affix the provided return label or ship the package via a tracked service to our central warehouse, ensuring the RMA number is clearly marked on the exterior.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned automation system, your refund will be processed to your original payment method within 5-7 business days.